The Quindar SLA

Nate Hamet
July 11, 2023

Over the last few years, the burgeoning space industry has made small strides scaling operations with the satellite boom. With technology evolving at warp speed, the challenges and complexities of managing a spacecraft operation ground system have also increased. Here's where leveraging Software-as-a-Service (SaaS) solutions can prove pivotal.

Embracing SaaS for Spacecraft Operations

Implementing an in-house system for spacecraft operations can be an astronomical task. It requires substantial investment in infrastructure, specialized expertise, time, and continuous maintenance. That's why an increasing number of space agencies and private entities are turning to SaaS.

SaaS provides a cost-effective alternative, reducing the financial and time investments needed for an in-house solution. It allows users to access sophisticated software without the hassle of installation, maintenance, updates, or scaling concerns. It also offers flexibility, allowing customers to pay only for what they need and scale their services as their needs evolve.

Quindar's Groundbreaking Mission Management Service

At Quindar, we are proud to provide our customers with automated Mission Management as a Service. We leverage advanced technology and deep domain expertise to provide a service that ensures smooth, reliable, and efficient operations.

One of the most significant benefits we offer is our industry-leading Service-Based SLA with a 99% uptime guarantee. We understand that every moment of downtime can lead to potential mission-critical complications or even failures. Therefore, our system is designed with various redundancies, rigorous system monitoring, and a rapid response team to ensure your operations are always running.

Customers can view and receive alerts to any system impacts

Why an SLA Matters for Spacecraft Operations

But what does a SLA mean for you?

In essence, it means that our services will be available over 99% of the time over a specific period, minimizing disruptions to your operations. In the event of an unlikely system failure, our support team is on standby to get things back on track as quickly as possible.

Such an SLA is a commitment to consistency, reliability, and minimal interruptions, something essential for time-sensitive, mission-critical spacecraft operations.

The Value of Mission Operations SaaS Over In-House Solutions

While creating an in-house system might seem appealing, it can be a daunting and expensive task. The complexities of developing, managing, and maintaining a spacecraft operation ground system can quickly overshadow its potential benefits.

By contrast, a SaaS solution like ours provides numerous benefits:

1. Cost-Efficiency: SaaS eliminates the need for upfront costs, as well as ongoing maintenance and upgrade costs. Quindar saves a typical customer millions of dollars over the lifetime of a program at a third of the cost of an in-house solution.

2. Ease of Use: With our user-friendly interface, you don't need to be a tech guru to manage your operations effectively. This means you don't have to hire niche positions but can expand your candidate pool while minimizing hiring to benefit from our on-call (lights out) operations platform.

3. Scalability: As your operations grow, so do your needs. A SaaS solution can grow with you, offering additional resources when necessary.

4. Expert Support: With SaaS, you're not just buying software; you're investing in a partnership. Our team is available 24/7 to ensure your mission run smoothly.

The future of space operations is here, and it’s more accessible than ever before. By choosing a SaaS solution for your automated spacecraft operations, you can ensure you're equipped to handle the demands of this dynamic industry and your customers while maintaining cost-efficiency, flexibility, and scalability.

To learn more about our spacecraft operations ground system and how it can support your mission, reach out to our team!

Why? Because your mission is our mission.

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